Privacy Policy

Last updated: August 23, 2026

This Privacy Policy explains how NSD Verification, also referred to as “NSD Diamond Services,” “NSD,” “we,” “our,” or “us,” handles information when you use the NSD Verification mobile application and related services.

By using the application, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

Depending on the features you use, we may collect:

• Account information: Your name, email address, phone number, login details, and one-time verification codes.
• Verification and case information: Diamond details, laboratory report or certificate details, declared transaction values, selected verification services, case notes, findings, evidence, chain-of-custody records, and information you provide for verification.
• Communication information: Messages, support requests, issue reports, feedback, and communications made through email, telephone, or WhatsApp.
• Transaction information: Service plan, billing, payment status, invoices, and related transaction records. Payment card or bank details may be processed directly by a payment provider rather than stored by us.
• Technical information: Device type, operating system, application version, IP address, language, crash information, diagnostic data, and basic usage information.

2. How We Use Information

We may use information to:

• Create, authenticate, and manage your account.
• Provide the verification services you request.
• Maintain case files and verification records.
• Coordinate verification, documentation, and execution activities.
• Respond to questions, support requests, and reported issues.
• Send service-related notices and one-time verification codes.
• Process payments and maintain billing records.
• Protect users, prevent fraud, and maintain application security.
• Comply with legal, regulatory, accounting, and tax requirements.
• Improve the reliability and functionality of our services.

3. Permissions

The currently published application may request internet access when needed to communicate with our services. If future versions request additional device permissions, such as camera, photo, file, or location access, we will request permission through your device and use that access only for the feature described at the time.

You may control application permissions through your device settings. Disabling a permission may prevent the associated feature from working.

4. Sharing of Information

We may share information only when reasonably necessary with:

• Service providers that support hosting, authentication, messaging, customer support, payments, analytics, security, or application maintenance.
• Verification professionals, laboratories, logistics providers, or execution partners involved in a service specifically requested or authorised by you.
• Government authorities, regulators, courts, or law-enforcement agencies when required by law or necessary to protect legal rights and safety.
• A successor organisation in connection with a merger, acquisition, restructuring, financing, or transfer of business assets, subject to applicable law.

We do not sell or rent your personal information to third parties for their independent advertising purposes.

5. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain verification and transaction records, resolve disputes, prevent fraud, enforce agreements, and satisfy legal, tax, accounting, or regulatory obligations.

Retention periods may vary depending on the type of information and the reason it was collected. Information may remain in secure backups for a limited period after deletion.

6. Data Security

We use reasonable administrative, organisational, and technical measures intended to protect information from unauthorised access, loss, misuse, alteration, or disclosure. However, no electronic storage or internet transmission method can be guaranteed to be completely secure.

You are responsible for protecting access to your device, email account, one-time codes, and other account credentials.

7. Your Choices and Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also ask questions about how your information is used or withdraw consent where processing is based on consent.

Some information may need to be retained when required by law or for legitimate purposes such as fraud prevention, dispute resolution, accounting, or maintaining verification records.

To submit a privacy or account-deletion request, contact us using the details below. We may need to verify your identity before completing the request.

8. Account Deletion

You may request deletion of your NSD Verification account and associated personal information by emailing us with the subject “Account Deletion Request.” Include the email address or phone number connected to your account so that we can identify and verify the request.

Information that must be retained for legal, security, fraud-prevention, tax, accounting, or dispute-resolution purposes may not be deleted immediately.

9. Children’s Privacy

NSD Verification is intended for adults and is not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so that we can investigate and take appropriate action.

10. Third-Party Services and Links

The application may link to or interact with third-party services such as WhatsApp, email providers, payment providers, laboratories, or external websites. Their handling of information is governed by their own privacy policies. We are not responsible for the privacy practices of independent third parties.

11. International Processing

Service providers may process or store information in countries other than the country where you live. Where required, we use appropriate safeguards for such processing in accordance with applicable law.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes to our application, services, business practices, or legal obligations. The updated version will be posted on this page with a revised “Last updated” date.

13. Contact Us